realtime@realtime-ca.com | 1-888-434-4782

Our Services

We offer a variety of services backed by over thirty years of experiences in all areas of communication technologies. Our primary service offerings are divided into five categories: consulting, implementation, training, support and maintenance.

  • Our teams of experts listen and understand the necessity of working closely with you and your business organization to assess and identify your changing needs. We believe in building strong and long-lasting relationships based on our mission: ‘to completely satisfy our customers’.

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  • Our teams of experts design, deliver, and deploy successful projects on time and on budget. We believe in providing you with implementation services that are quick, effective and permanent.

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  • Our teams of professional trainers are fully equipped to train you and your staffs. We can do on-site or web training sessions. Our training sessions provide you with the knowledge and hands on experience prior to using your new system. Proper end-user training documentation or quick reference guide is provided.

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  • Support is divided into two types: Service or MAC (move, add or change). Support services are important to keep your new or pre-existing system or network function seamlessly and reliably. Our teams of experts identify, troubleshoot, and resolve your system or network quickly, efficiently and permanently.

    We can provide support services to you and your business organization based on two types of billing methods: time and materials or maintenance. Time and materials is billed on an hourly basis. Maintenance is billed on an annual, quarterly or monthly basis.

    The support services for time and materials are available on a first come first serve basis (within 24 to 48 hours response time). However, customers who have maintenance receive priority service (within 4-6 hours response time).

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  • Our maintenance package is categorized into three parts: Service, MAC (move, add or change) or Combination of service and MAC. Maintenance is available on-call 24×7, enabling us to react and respond to any issue immediately. We keep a staff of in-house engineers to either provide remote or onsite service or MAC support from anywhere and anytime.




    Service maintenance includes:

    • 24 hours x 7 days a week x 365 days a year
    • Customer Service: speak to a live representative from 8am-5pm
    • Response time: within 4 hours
    • Preventative maintenance: scheduled 2 visits per year
    • Onsite or remote service
    • Equipment warranty
    • Free maintenance software updates





    MAC maintenance includes:

    • 24 hours x 7 days a week x 365 days a year
    • Customer Service: speak to a live representative from 8am-5pm
    • Response time: within 6 hours
    • Onsite or remote MAC work




    Combination of service and MAC maintenance includes:

    • 24 hours x 7 days a week x 365 days a year
    • Customer Service: speak to a live representative from 8am-5pm
    • Service response time: within 4 hours
    • MAC response time: within 6 hours
    • Preventative maintenance: scheduled 2 visits per year
    • Onsite or remote service
    • Onsite or remote MAC work
    • Equipment warranty
    • Free maintenance software updates



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